Frequently Asked Questions

What is a pop-up killer?
How do I obtain a username and password?
How do I set my screen resolution to 800 x 600?
What are Site Requirements?
Why can’t I see the videos?
Why don’t I hear anything?
Can I pause, rewind, or fast-forward a video?

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What is a pop-up killer?
Pop-up killer software prevents pop-up windows from opening on your screen. It is intended to prevent unsolicited ads from “popping up” on your screen while you use the Internet. The Getting Ready for Algebra Online program operates using ad-free pop-up windows. If your pop-up killer software is enabled, it will prevent the program from working properly, so you will need to disable the pop-up killer software.

All pop-up killer software is different. If you do not know how to disable yours, please contact the Internet Help Desk at (858) 292-3626 for support.
How do I obtain a username and password?
To use this program you must have a username and password. To obtain a username and password, contact Vicki DeNardo at vdenardo@sdcoe.net.
How do I set my screen resolution to 800 x 600?
For best viewing, set your screen resolution to 800 x 600 by following the instructions below:

Mac users

OS X

1. Click the System Preferences icon on your dock.
2. Once open, click the Displays icon.
3. Choose a screen resolution. Getting Ready for Algebra Online is best viewed at 800 x 600.

Or

1. Open your hard drive.
2. Open your Applications folder.
3. Open the System Preferences icon.
4. Once open, click the Displays icon.
5. Choose a screen resolution. Getting Ready for Algebra Online is best viewed at 800 x 600.

OS 8 or 9

1. Click the apple icon in the top left corner of your screen.
2. Scroll down to Control Panels.
3. Within that menu, select Monitors.
4. Once Monitors is open, choose a screen resolution on the right side. Getting Ready for Algebra Online is best viewed at 800 x 600.

Or

1. Open your hard drive.
2. Open the System folder.
3. Open the Control Panels folder.
4. Open the Monitors icon.
5. Once Monitors is open, choose a screen resolution on the right side. Getting Ready for Algebra Online is best viewed at 800 x 600.

PC Users

Windows XP, 2000, 98

1. Go to your desktop.
2. Right click your mouse. (Use the right button at the top of the mouse)
3. Select Properties.
4. Click the Settings tab at the top right of the window.
5. Find the box labeled Screen Resolution and drag the arrow to change the screen resolution. Getting Ready for Algebra Online is best viewed at 800 x 600.

Or

1. Go to the Start menu at the lower left corner of your screen. Click Start.
2. Select Control Panel.
3. Select Display.
4. Click the Settings tab at the top right of the window.
5. Find the box labeled Screen Resolution and drag the arrow to change the screen resolution. Getting Ready for Algebra Online is best viewed at 800 x 600.
What are Site Requirements?
Site Requirements are software or settings necessary to correctly view Getting Ready for Algebra Online. If you are experiencing trouble viewing the product, look at the items beneath the Site Requirements heading to make sure you have the latest software installed.
Why can’t I see the videos?
To view videos, you must have Flash Player installed. To download the free plug-in, click Flash Player in the Site Requirements section of the home page.

The videos for Getting Ready for Algebra Online are designed for viewing on a highspeed connection.
Why don’t I hear anything?
All of the videos are enhanced with audio. While viewing the product, if you are using computer speakers, make sure the speakers are plugged into the correct port, there is a live power source, the speakers are turned on, and that the volume is turned up.

PC Users

Windows XP

Make sure the volume on your computer is turned on and up. To check this on a PC, go to the Control Panel and open the Sounds and Audio Devices control. Make sure the device volume is not turned all the way down. Also, make sure the Mute box is not checked.

Windows 2000 and 98

Make sure the volume on your computer is turned on and up. To check this on a PC, go to the Control Panel and open the Volume control. Make sure the volume is not turned all the way down. Also, make sure the Mute box is not checked.

Mac users

OS X

Make sure the volume on your computer is turned on and up. To check this on a Mac, go to System Preferences on your dock. Select the Sound icon. Make sure the Output Volume is not turned all the way down. Also, make sure the Mute box is not checked.

OS 9 or 8

Make sure the volume on your computer is turned on and up. To check this on a Mac, go to Control Panels by clicking the apple icon in the top left corner of your screen, then select Sound. Make sure the Main Volume is not turned all the way down. Also, make sure the Mute box is not checked.
Can I pause, rewind, or fast-forward a video?
Yes, while watching videos you can replay, rewind, pause, play, fast-forward, and skip to end by clicking the appropriate button on the control bar.


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